Frequently Asked Questions

What services do you offer as a virtual assistant?

We offer a wide range of services, including administrative support, email management, scheduling and calendar management, social media management, customer service, data entry, content creation, research, dispatch services, and more. Let us know your specific needs, and we can tailor our services to help you achieve your business goals.

How do I communicate with you?

Communication can be done through email, phone calls, text, video calls (Zoom, Google Meet, etc.), or messaging platforms like Slack or WhatsApp, depending on your preferences.

What are your working hours?

Our standard working hours are from 9 AM to 5 PM CST, Monday to Friday. However, we are flexible and can accommodate tasks outside of regular hours if needed, depending on the urgency.

What time zone are you in?

We are based in Central Standard Time, but work with clients from various time zones, and we are happy to adjust our availability to accommodate your needs.

What are your rates?

Our rates depend on the services required and the scope of the project. We offer hourly, retainer, project, and package rates. Please contact us directly for a customized quote based on your specific needs.

How do you handle confidentiality and privacy?

We understand the importance of privacy and confidentiality in business. We can sign a Non-Disclosure Agreement (NDA) upon request, and we ensure that all client data and information are kept secure and confidential.

How do you handle payments?

We accept payments via PayPal and cash app. We will send an invoice for services rendered, and payments are due within 15 days of receipt.

Can you work on multiple projects at once?

Yes! We are skilled at managing multiple tasks and projects simultaneously. We ensure that each task is completed efficiently and within the agreed-upon timeframe.

How do I know the status of my project or tasks?

We provide regular updates through email, meetings, or a project management tool like Trello or Asana. You’ll always know where we stand with progress, and you’ll have the opportunity to provide feedback as needed.

Do you offer ongoing support or just one-time projects?

We offer both ongoing support (monthly retainers) and one-time projects. Whether you need help with daily tasks or have a specific project in mind, we can accommodate both types of services.

How do you ensure the quality of your work?

We are committed to delivering high-quality work. We follow best practices, meet deadlines, and ensure attention to detail in every task. We also welcome feedback and will make revisions if needed to ensure your satisfaction.

What if I need something outside of your listed services?

If you require a service that isn’t listed, feel free to reach out! We have a wide range of skills, and can either help directly or refer you to trusted professionals in our network.

Can you help with urgent tasks or tight deadlines?

Yes, we can assist with urgent tasks and tight deadlines. However, please note that additional fees may apply for rush jobs depending on the urgency and scope.

How do you manage multiple clients?

We use project management tools like Trello and Asana. to stay organized and ensure that every client’s tasks are prioritized and completed on time. We also maintain clear communication so that expectations are aligned and deadlines are met.

How do we get started?

To get started, we’ll schedule an onboarding call where we’ll discuss your specific needs, goals, and how we can assist you. Afterward, we will send you a service agreement, and we’ll begin our partnership once everything is signed and confirmed.

If you have a question that isn’t covered here let us know and we can get you the information.